On arrival you will have access to the pool, On complimentary basis on two bottles of water and Tea / Coffee maker will be provided
In order to guarantee a smooth check in, we would like to ask you to provide us with your estimated time of arrival. In case you require a transfer, please let us know in advance and we are happy to assist you.
Full payment of the package to be paid in full with the reservation.
Pets are not allowed in the property.
Check in & Check out:
Please note our check in time is 12:00 noon and the check out time is 12 noon. An early check-in and / or a late check-out is possible upon request, based upon availability and a surcharge will apply.
Cancellation, Modification and Early Departure:
Extension of your room reservation without any charge is possible at least 48 hours prior to the date of your arrival. However for Cancellations the followings will be applied.
More than 14 days – No Charge
Between 14 to 7 days – 25% of the full stay on the basis booked will be charged.
Less than 7 days – 50% of the full stay on the basis booked will be charged.
Early Departures: Will be allowed but no refund will be made.
Children under 6 years may share their parent’s room at no extra charge. Baby cots or extra beds are provided free of charge. For more than one child, it might be necessary to reserve a higher room category depending on the number of person allowed in the relevant room type. Children between 6 and 12 years benefit from a 50% discount on the PP Rate as per package booked. No benefits for children above 12 years of age.
Free high speed internet is available for in-house guests.
Usage of the pool will be free of charge but will be allowed with proper swim attire. This facility to be used at your own risk. Children to be taken care by parents. Night Swimming is not allowed.
Free car parking is available at the hotel
24 hour security is available at the hotel premises.
The Hotel is happy to assist you with transportation. If you require this service you will need to inform the hotel 36 hours prior to your arrival.
Should you have any further questions or wishes, please do not hesitate to contact us. We are looking forward to welcoming you to Jaffna Heritage Hotel.